Babalonstar Jewellery Limited, (hereinafter “Babalonstar”), as the operator of www.babalonstar.hk (the “Website”), recognises the importance of maintaining the confidentiality, integrity and security of your personal data (hereinafter, “Personal Data”), and hereby informs you that any Personal Data which you may provide to Babalonstar through our Website, as well as any Personal Data which you may provide at a Babalonstar store, will be processed in compliance with current applicable laws on privacy and with any specific local regulations applicable from time to time, including the Personal Data (Privacy) Ordinance (Cap. 486 of the laws of Hong Kong) (“PDPO”), together with the principles and general rules of conduct contained in the Code of Ethics adopted by Babalonstar.
1. Type and source of data
Browsing data
During their normal operation, the computer systems and software procedures used to operate our Website collect certain personal data (log files). The transmission of such data is inherent to the use of internet communication protocols. This information is not collected in order to be associated with specific data subjects. However, due to its nature, this information can allow users to be identified by means of its processing and integration with data held by third parties. Such information includes the IP addresses or domain names of the computers you use to visit our Website, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user’s operating system and computer environment. This data is used with the sole purpose of obtaining anonymous statistical information on the use of our Website and to guarantee its correct operation.
Cookies
Our Website uses cookies to ensure its efficient functioning and to improve our services. Cookies are small text files that are sent to your computer (usually to your browser) by the websites you visit. Cookies are stored in your computer to be recognised by those websites on your subsequent visits. For more information on cookies, on the types of cookies used on our Website, on how to disable them and on how you can revoke your consent, see our Cookie Policy.
Personal Data voluntarily provided by the data subject
Babalonstar collects and processes the Personal Data that you directly and voluntarily provide through our Website when (i) you place online orders, (ii) register to our Website and/or (iii) you use other functionalities available on the Website (for example, to subscribe to our newsletter, to send a request to our Client Service, to book an appointment in store, to connect or interact with us through social networks, etc.).
If you decide to register to the Website through the social login function, please be informed that Babalonstar will have access to the Personal Data of your social account (for example, your email address and your public profile) in accordance with the privacy settings of the applicable social media platform. For more information, please refer to the related privacy statements on the applicable social media platform; Babalonstar does not oversee or control such social media services or user profiles on these platforms and does not establish privacy settings or rules regarding how Personal Data is used on such platforms.
The items of Personal Data collected may include personally identifiable information (title, first and last name, location and date of birth), contact and billing details (delivery and billing addresses, postal address, email address, telephone numbers), details of purchases and/or other information regarding you that you may decide to provide during interactions with our Client Service or with sales staff.
Furthermore, when you voluntarily send an e-mail through our Website and/or to the addresses indicated in our Website, we collect your e-mail address as well as any additional Personal Data contained in your message, so that we can reply to any request.
If you call our Client Service team or our Client Service team contacts you with the details you have provided to us, please note that calls may be recorded for quality assurance and record-keeping purposes.
In addition, we may also obtain information about you as a result of authentication or identity checks (for example, you will be asked to present your identity document when you pick up your purchase in-store). Babalonstar uses this information to identify you as a customer, to process your order, to deliver products and services and/or to process payments.
Personal Data of minors
You must be at least 16 years old (or older depending on your country or state of residence – 18 years for Hong Kong residents) in order to provide us with Personal Data and at least 18 years old to purchase products from our Website.
Babalonstar protects the Personal Data of minors in accordance with the relevant national laws and regulations.
If Babalonstar discovers that it has collected Personal Data about a minor, it will de-activate the minor’s account and try to delete the data as soon as possible.
2. Purpose and legal bases of the processing
Your Personal Data may be processed and used for the following purposes:
(a) to respond to all your requests and to manage your relationship with Babalonstar;
(b) to fulfil your online purchase orders and perform all management activities connected with it (including administrative management of the contract, delivery of goods, payment processing, management of any claims and litigation, and fraud prevention), and to comply with any applicable legal or regulatory obligations;
(c) to send by email the newsletters and other marketing communication regarding Babalonstar’s products, services, initiatives and events as a result of your subscription to the service.
Furthermore, if you register to the Babalonstar customer database (as a result of your registration to the Website, or your signing the Customer Card at a Babalonstar store), your Personal Data may be processed together with the details of your purchases online and/or in stores for the following purposes:
(d) to confirm your identity as a registered Babalonstar customer and, consequently, to provide a customized customer care service and post-sales assistance and allow you to access exclusive services and benefits reserved for registered members (e.g. preservation of your purchase order history, faster online checkout, simplified procedures for product repair and warranty, commercial discounts, pre-sale and other promotional events, etc.);
(e) profiling: to perform individual or group studies, surveys, statistical analyses and/or market research with regards to your preferences for Babalonstar and its products and services, so that a personalised service can be offered and activities may be promoted based on customers’ interests;
(f) marketing: to contact you and/or send you (by post, telephone, e-mail and any other form of electronic communication or digital means including social network platforms and other instant messaging applications) information and promotions, including commercial information, newsletters, advertising, catalogues and invitations to events concerning Babalonstar and its products and services.
The Personal Data processing referred to in subsections (a), (c) and (d) is necessary to provide the service requested by the data subject. The processing referred to in subsection (b) is necessary to execute the contract with the data subject or the related pre-contractual measures and to fulfil the connected legal obligations of an administrative and fiscal nature. Further, the data processing referred to in subsections (e) and (f) is based on the prior consent of the data subject.
3. Nature of the provision of personal data
The provision of your Personal Data is optional.
However, if you wish to make a purchase order for products offered on our Website, register to the Babalonstar customer database, receive information on Babalonstar’s products and services, and/or use any other services offered on the Website, you need to fill in all mandatory fields of the relevant forms, otherwise Babalonstar cannot proceed with the contractual services requested.
The provision of your Personal Data for the purposes of profiling and marketing indicated at letters (e) and (f) of section 2 above is subject to your prior express consent. If you withhold your consent, we may not be able to proceed with the indicated purposes, including the ability to offer you a personalised service, inform you of any initiatives that may interest you and/or send you any other commercial information on products, initiatives and events of Babalonstar.
You may withdraw or modify your consent to the processing of your Personal Data by us at any time, by sending an e-mail to privacy@babalonstar.com, or by using the “unsubscribe” link included in all of our commercial electronic communications, and/or by using any other appropriate procedures which may be made available to you by Babalonstar (e.g. by logging into your online account).
4. Processing Methods
Your Personal Data will be processed by suitable electronic or automated means and computerised tools, or manually and on hard copy, exclusively for the purposes for which they have been collected and guaranteeing the security and confidentiality of any processed information through the adoption of appropriate measures to prevent the alteration, cancellation, destruction, unauthorized access or processing or actions not in accordance with the purpose of collection. Your Personal Data will be processed only by Babalonstar’s internal staff committed to the confidentiality and duly authorised to do so under their respective job duties.
5. Transfer and disclosure of data
Whenever necessary and/or instrumental to the above purposes, your Personal Data may be processed on behalf of Babalonstar by other entities engaged by Babalonstar in the correct and regular pursuit of the described purposes, including:
- Third party service providers, consultants and firms providing advisory and/or consulting activities, or performing related services that are instrumental to data processing on behalf of Babalonstar (e.g. service providers, carriers, IT technicians or any other suppliers appointed by Babalonstar to carry out and/or manage any promotional campaigns for Babalonstar’s products and services, etc.).
These third parties will act on behalf of Babalonstar as data processors and are under a contractual obligation of confidentiality of the personal information.
As Babalonstar is part of an international network, your Personal Data may be transferred abroad, even temporarily, in accordance with applicable legislation, including to locations outside Hong Kong, by adopting all appropriate security measures and safeguards to ensure an appropriate level of data protection and security.
Your Personal Data will not be used for third-party advertising purposes or for the promotion of products, services or initiatives by entities other than Babalonstar, nor shall they be disclosed to unknown persons under any circumstances.
You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Babalonstar. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to ensure that it remains secure.
6. Retention period
Your Personal Data will be processed and stored for: (a) as long as required to carry out the purposes for which the Personal Data were collected, (b) in accordance with the storage periods provided for by the applicable laws, or (c) until you revoke your consent to the processing/storage of your Personal Data, if applicable. After the conclusion of such period(s) and where there is no legal or business purpose for retaining your Personal Data, it will be automatically and permanently erased or made anonymous.
In particular, regarding the data processing of registered members into the Babalonstar customer database:
- Personal Data collected for the purposes of customer management to offer personalized services and advantages reserved for registered members, are kept for a period of 7 years from the date of your last interaction with Babalonstar; and
- Purchase details are kept for a period of 7 years from the date of purchase.
7. Data controller and contacts
For all purposes referred to in section 2, the Data Controller is:
Babalonstar Jewellery Limited
Suite 1501, 15/F, Entertainment Building, 30 Queen’s Road Central, Central, Hong Kong
Data Protection Officer
E-mail: privacy@babalonstar.com
If you have any requests regarding your Personal Data, have any inquiries regarding this Privacy Policy, or you would like to exercise your rights (including requesting access and amending your Personal Data), please contact (free of charge) the Data Protection Officer or the Data Controller by writing to the address/email address listed above.
8. Your rights
Please note that you may exercise your rights under the applicable privacy laws, including the PDPO, at any time by contacting the Data Controller at the addresses indicated in the previous paragraph.
In particular, under the PDPO, you may exercise your right to request access to, and the correction of, your Personal Data.
You also have the right to withdraw your consent for the processing of your Personal Data by Babalonstar at any time, without charge. The withdrawal of your consent will not affect the lawfulness of processing based on your consent before its withdrawal.
Babalonstar reserves the right to amend this Privacy Policy at any time. The Privacy Policy currently in force is the one published on our Website.
Last updated: April 1, 2026